Topic: About operation of Mail and the Savings Bank of the Russian Federation and not only
Hello, galileo, you wrote: G> From the good I can tell about the Savings Bank, there became almost on . Only once me asked to come (politely) tomorrow though I came 15 minutes prior to closing. Though where easier to be closed earlier on a floor of hour but to service all. As you one-sidedly argue! So the client which thinks was in time before early closing. And here present that you resort 15 minutes prior to closing - and you do not start up, though under the schedule it should be opened. Standing up for that side of a door you hardly justified early closing. . They have an operation mode: i.e. the client should have possibility to transit in a location. I am afraid that operation mode violation as that is punished by the law. At least can arrive what checking and . But on the other hand deliver itself to the place of the cashier: you Close an input in a client hall strictly under the schedule: and in a client hall of 20 persons is 1 more business hour we admit. You are pleased strongly with such perspective? But from the point of view of the labor legislation at the employee working hours ended. For what reason it should spend the personal time free of charge? Hardly such processings will pay. At us capitalism - to you anybody is obliged nothing for beautiful eyes. The output certainly is: it is possible to make such restrictions in electronic queue that did not distribute coupons for working hours limits. Seeing a situation in the several different organizations "from that side" I can establish the fact: in the reason and the decision of 99 % of cases of the boorish relation, queues and generally the bad servicing (in particular both in Mail and in Sbere) lies not at level of the employee which is rude and not so services. I know that many disagree - but it is the fact. The reason : the small salary. Who would doubt, yes? Even if you personally work in this mail, and was specific the salary suits you also you want burn directly to work honesty - for one at you it does not turn out in any way. Because for all collective you not do not pull one. And because of that that the salary small there a constant . Constant shortage. An amount of employees on staff and so it is optimized as much as possible for the sake of saving so it is not considered at all that people are ill and walk in holidays. As a result you permanently physically are not in time. Because operations for two, or for three. You simply try to deliver itself to the place of such employee. You come on operation on an hour earlier since it is necessary to disassemble yesterday's mail. Then bring the next batch. You have not time to disassemble it, there comes time to service clients. The cash register works one since your workmate left one month ago, and on its place yet did not accept the person. On this place normally give advice to leave. Type remains nobody - the salary lift. Is not present do not lift, since we in the country have an unemployment who that all the same is. Dismissal does not change service, dismissal changes that that in life of the employee who was already that will not be reflected in any way on operations of mail/sbera or what there other cash register. The reason that the Relation of the employee to clients, it almost always a projection of the relation of the principal to employees. I.e. if the principal concerns employees in a context: it is not pleasant - leave, the employee at servicing will project too: it is not pleasant go to other place. As that so.